The first and foremost priority was to relieve staff of responsibility and deliver time freedom to dedicate to the Go-Live Implementation.
To get work started as quickly as possible, we coordinated with our clients’ Information Technology & Cybersecurity teams to establish a HIPAA-Compliant workflow protocol for a team of remote abstractors. This involved quickly submitting rosters, completing client-required HIPAA training, and onboarding our team with appropriate user access.
During this time, our project manager worked with the Quality Manager to establish a data conversion strategy which would accommodate the needs and requirements of the providers and planned clinical workflows.
Orientation guides were produced as guidance for adherence to the client requirements. Furthermore, our project manager held training sessions to get team members up to speed once onboarding was complete.
Observe. Optimize. Onboard.
Our core philosophy is simplification. The first step of our project initiation phase is to have our experts learn and fully understand the nuanced processes of clinical workflows in order to develop optimal workflows for a successful delivery.
Scale to meet demand.
In order to meet minimum requirements of clinical chart abstractions that would exceed daily patient volume, we prepared a team for scale. Through custom reporting, our project management team identified key metrics to forecast resource requirements for a constantly moving target.
Our Sourced by SaaM model delivered immediate onboarding, deployment and scaling of appropriately-skilled workers needed to meet objectives.
Prioritize. Prepare for change.
A lot of learning occurs in the infancy of any project, so we prepared for this through prioritized abstraction queues. From scratch, we built progress dashboards for our client to observe in real time. The client then prioritized our work list by appointment type, patient department, and most importantly: appointment date and time to identify patients who needed their electronic health data migrated first.
Track progress. Report in real time.
Client dashboards and custom-built abstraction queues were created to provide a prioritized list of patients based on needs. For example: less than a week into work, the Quality Manager recognized the need for Wellness Visits to be prioritized. As a patient-centered practice, not doing so would require patients to re-enter their entire chart histories as though they were a first-time patient.
Dedicated to continuity of care and upholding a high standard of patient care, our team made appropriate changes in our workflow to accommodate this patient population.
By offering a remote team of clinical data abstractors, our Sourced by SaaM Model works when your providers don’t. Our team works continuously across four time zones.